Orders

• Can I change my shipping address after ordering?

  Address changes may only be made before shipment. Once shipped, addresses cannot be changed. Please contact us as soon as possible if you would like to update your shipping address.

• Can I combine multiple orders into one shipment?

  We cannot guarantee order consolidation. If possible, contact us immediately after placing your orders via our live chat.

• Can I modify or cancel my order after it’s been placed?

  We process orders quickly. If you need to make a change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, it can no longer be modified or canceled. Note that certain items cannot be cancelled once ordered and certain items will carry a non-neg...

• Can I place an order by phone or email?

  While we can accommodate orders over the phone, online ordering is preferred to ensure accuracy and payment security.

• Can I split my order to ship in-stock items sooner?

  In some cases, orders may be split at our discretion. Additional shipping charges may apply. If you need certain in stock items sooner, we recommend placing a seperate order from any "special order" or "pre-order" items. Please contact us before placing your order if expedited shipment is requir...

• Do you accept backorders or pre-orders?

  Yes. Backordered or pre-order items will ship once available. Estimated timelines are provided when possible but are not guaranteed.

• Do you price match?

  Yes we do! To submit a price match request, simply click the "found a better price" button on any product page and fill out the required information. See our full price match policy here: https://subiesupplyco.ca/pages/price-match-policy

• How do I check the status of my order?

  You can check your order status by logging into your account or by referencing the order confirmation and shipping emails sent to you. If your account does not show any order updates or tracking details, please contact us via our live chat for an update.

• How do I place an order?

  Simply add the desired items to your cart and proceed through checkout. Once payment is completed, you will receive an order confirmation email with your order details.

• I received a tracking number but it isn’t working — why?

  Tracking numbers may take up to 24 business hours to become active after fulfillment. This usually means the order has been packed but not yet picked up by the carrier.

• What does “fulfilled” or "unfulfilled" mean?

  Fulfilled means your order has been packed and either handed off to the carrier or scheduled for carrier pickup. Unfulfilled means your order has not yet shipped and is still being processed. This may be because we are waiting for special-order or backordered items to arrive at our facility, or ...

• Why was my order canceled?

  Orders may be canceled due to inventory issues, payment verification problems, or suspected fraud. Any canceled orders will be refunded.

• Why was my order partially fulfilled?

  Some items may ship separately due to availability, warehouse location, or manufacturer shipping practices. You will receive tracking information for each shipment.