• Can I change my shipping address after ordering?
• Can I combine multiple orders into one shipment?
• Can I modify or cancel my order after it’s been placed?
• Can I place an order by phone or email?
• Can I split my order to ship in-stock items sooner?
• Do you accept backorders or pre-orders?
• Do you price match?

See all articles in Orders →

• Can I choose my carrier?
• Do you offer expedited or express shipping?
• Do you offer local pickup?
• Do you ship internationally?
• Do you ship on the weekend?
• Do you ship oversized or freight items?
• Do you ship to PO boxes or APO/FPO addresses?

See all articles in Shipping & Delivery →

• Are shipping costs refundable?
• Can I exchange an item instead of returning it?
• Can I return an item if it was installed?
• Do I need an RMA number?
• How do I return an Item
• How long does it take to receive my refund
• How long do I have to return an item?

See all articles in Returns & Refunds →

• Are labor costs covered under warranty?
• Do I file warranty through Subie Supply Co. or the manufacturer?
• Do your products come with a warranty?
• How do I start a warranty claim?
• How long does the warranty process take?
• What if the manufacturer determines the product is not defective?
• What is considered a defective product?

See all articles in Warranty →

• Can Subie Supply Co. refuse service?
• Do I need an account to place an order?
• Do you offer live chat support?
• Do you provide phone support?
• How do I contact customer support?
• How do I create an account?
• What are your support hours?

• Can I dispute a charge if I have an issue with my order?
• I’m missing an item from my order
• I received the wrong item — what do I do?
• My item arrived damaged — what do I do?
• My package says delivered but I didn’t receive it
• What if I damage the product during installation?
• What if I no longer want the item after it ships?

See all articles in Order Issues & Other Problems →

• Can pre-order items be canceled?
• Can pre-order items be returned?
• Can special-order items be canceled?
• Can special-order items be returned?
• Does processing time include shipping time?
• How long do special-order items take to ship?
• What is a pre-order item?

See all articles in Order Processing, Special order & Pre-order →

• Can gift cards be refunded?
• Can I apply a discount after ordering?
• Do gift cards expire?
• Do you offer price protection?
• How long is your price protection window?
• Why did a product go on sale after I purchased it?
• Why didn’t my discount apply to certain items?

• Will I have to pay duties, tariffs or import fees if my order is shipping within Canada?
• Will I have to pay duties, tariffs or import fees if my order is shipping to the United States? (US Customers)
• Are duties and taxes included in the price? (US Customers)
• Are US-made products duty-free when shipped to the US?
• Can you estimate duties and taxes before shipping? (US Customers)
• Can you mark my order as a gift or lower the declared value?
• What happens if I refuse to pay import fees? (US Customers)

See all articles in Duties, Taxes & Import fees →

• Are professional installation and tuning required?
• Can I install this part myself?
• Can you recommend an installer?
• Do you offer installation services?
• Do you provide installation instructions?
• What if my installer says the part is defective?

• Are your products track-only?
• Can I drive the car without a tune?
• Can you recommend a tuner?
• Do I need a tune for this product?
• Do you offer tuning services?
• What products require tuning?
• Will this part throw a check engine light?

See all articles in Tuning & Performance Modification →

• Are parts emissions-compliant or street legal?
• Are products compatible with other aftermarket parts?
• Can you recommend parts for my build?
• Does “direct fit” mean no modification is required?
• Do you test fit every product?
• How do I know if a product fits my vehicle?
• What if I order the wrong part?

See all articles in Vehicle Fitment & Compatibility →

• Are prices in CAD or USD?
• Can I change my payment method after placing an order?
• Can I pay in USD?
• Can I use multiple discount codes?
• Do prices include tax?
• Do you accept PayPal?
• Do you offer financing?

See all articles in Payments and Pricing →

• Are there any exclusions or restrictions when using Subie Coins?
• Can I redeem Subie Coins on the same order I earned them?
• Can Subie Coins be redeemed for cash?
• Can Subie Coins be transferred to another account?
• Do I need an account to earn Subie Coins?
• Do I need to be logged into my account to earn Subie Coins?
• Do Subie Coins expire or change?

See all articles in Subie Coins →