Order Processing, Special order & Pre-order

Pre-order items may be canceled at our discretion prior to shipment unless otherwise stated on the product page. Once the pre-order has shipped, it cannot be canceled. In some cases if the pre-order item that you ordered is already in transit to us, a cancellation fee may apply. Some pre-order ...

Can pre-order items be returned?

Unless otherwise stated, pre-order items follow our standard return policy after delivery. Items marked as final sale are non-returnable. https://subiesupplyco.ca/policies/refund-policy

Can special-order items be canceled?

Some special order items can not be cancelled and others can but they may carry a cancellation fee. If a special order item can not be cancelled or returned, it will be clearly noted on the product page. Customers are responsible for confirming fitment, compatibility, and lead times before purc...

Can special-order items be returned?

Some special order items can not be returned and others can but they may carry a restocking fee. If a special order item can not be return, it will be clearly noted on the product page. Please refer to our policy for further details: https://subiesupplyco.ca/policies/refund-policy

Does processing time include shipping time?

No. Processing time refers only to the time required to prepare your order for shipment. Shipping time begins after the carrier picks up your order and varies based on the shipping method selected and your location.

How long do special-order items take to ship?

Special-order lead times vary by manufacturer and product. Any timelines provided are estimates only and not guaranteed. Delays may occur due to production schedules, supplier availability, logistics issues, or customs clearance.

What is a pre-order item?

A pre-order item is a product that is not yet available from the manufacturer at the time of purchase. Unlike in-stock or special-order items, pre-order items do not have a guaranteed or published estimated arrival time. Pre-ordering allows customers to reserve an item before it becomes availab...

What is a special-order item?

A special-order item is not kept in regular inventory and is ordered from the manufacturer after your purchase is placed. Special-order items may include made-to-order products, custom configurations, items with limited availability, or products sourced from a manufacturer on demand. The estima...

What is your standard processing time for in-stock items?

For in-stock items, the estimated processing time is listed directly on each product page under “Availability.” Processing time refers to the time it takes for your order to be packed and prepared for shipment. Once the order is fulfilled, it is then picked up by the carrier on the next availabl...

When will pre-order items ship?

Pre-order shipping dates are estimated release dates provided by the manufacturer. These dates are subject to change and are not guaranteed. Please contact us via our live chat for estimated shipping dates on all pre-order items.

Where can I find the estimated timeline for pre-order items?

At this time, pre-order items do not have an estimated arrival time listed on the product page. If you would like an estimate or a status update on a pre-order item, we recommend reaching out to our support team so we can provide the most up-to-date information available from the manufacturer.

Where can I find the processing time for the item I’m ordering?

Answer: The estimated processing time for each product is shown on the product page under the “Availability” section. This applies to: In-stock items Special-order items We recommend reviewing this information carefully before placing your order, as processing times can vary by product.

Why do pre-order release dates change?

Release dates may change due to: Manufacturer production delays Design revisions or quality control updates Supply chain or material shortages These factors are outside of Subie Supply Co.’s control.

Why do special-order items take longer?

Because the item is not in stock at the time of purchase, it must be manufactured, allocated, or sourced after your order is placed. Delays may occur due to: Manufacturer production schedules Limited inventory or material shortages Shipping or freight delays Customs or border processing These fa...

Why hasn’t my order shipped yet if the item was listed as available?

Availability refers to the processing or lead time, not immediate shipment. Your order may still be processing due to: The estimated processing time listed on the product page Special-order or pre-order items in your order Orders ahead of yours in the fulfillment queue If you’d like us to check ...

Will I be charged immediately for a pre-order?

Yes. Payment for pre-order items is collected at the time of purchase unless otherwise stated.

Will I be notified if a special-order item is delayed?

Yes. If we receive updated information regarding delays, we will notify you as soon as possible. However, we rely on manufacturers and suppliers for updates, and delays may occur without advance notice.

Will my order ship if it includes in stock and special-order items?

If your order includes a special-order item, the order typically ships once all items are available, unless otherwise noted. This helps ensure your order arrives together and avoids additional shipping charges. If you need "in-stock" items sooner, we would recommend placing a seperate order for...