Shipping & Delivery

  • Can I choose my carrier?

    Carrier selection is based on destination, package size, and service availability. While we do our best to accommodate carrier requests, we cannot guarantee specific carriers, as certain options may not be available due to these limitations. In such cases, we will select the best equivalent servi...

  • Do you offer expedited or express shipping?

    Expedited shipping options may be available at checkout. Please note that expedited shipping applies to transit time only and does not reduce order processing or handling times. If your order includes a special order item, please contact us prior to checkout so we can review expedited shipping o...

  • Do you offer local pickup?

    Yes, if an item is available for local pick up you will see an option for pick up at checkout. Select the pick up option instead of shipping prior to completing your payment.

  • Do you ship internationally?

    We currently only offer shipping within Canada and The United States.

  • Do you ship on the weekend?

    We actively pack orders over the weekend; however, the carriers we work with do not offer weekend pickups. As a result, any orders packed on a weekend will be picked up by the carrier on the following business day. If you receive a tracking number over the weekend, it will not become active unti...

  • Do you ship oversized or freight items?

    Yes. Oversized items may ship via freight and may require additional shipping costs and handling time.

  • Do you ship to PO boxes or APO/FPO addresses?

    No, we do not ship to PO boxes or APO/FPO addresses at this time.

  • Do you ship to the United States?

    Yes, while we are location in Canada, we do also ship to the United States.

  • How long does shipping take?

    Transit times vary by destination and carrier. Estimated delivery times shown at checkout are not guaranteed.

  • What are your shipping options and costs?

    Shipping options and costs are displayed at checkout. The options and cost will vary depending on the product and location its being shipped to. All orders over $350 qualify for free shipping excluding certain oversized items.

  • What happens if my package is delayed?

    Carrier delays may occur due to weather, customs, or high shipping volumes. These delays are outside our control. Please keep an eye on the provided tracking for updates.

  • What happens if my package is lost or stolen?

    If you believe your package has been lost or stolen, please contact us via our live chat so we can investigate.

  • What is ShipSmart shipping protection?

    ShipSmart Shipping Protection offers added peace of mind for your order while in transit. If your package is lost, stolen, or damaged during shipping, ShipSmart allows for a fast and hassle-free resolution, including replacement or store credit where applicable—without waiting for lengthy carrie...

  • What shipping carriers do you use?

    We ship via Canada Post, UPS, FedEx, Canpar, GLS and freight carriers for oversized items.

  • Where do you ship from?

    All orders ship from our location in Ontario, Canada, unless otherwise stated.

  • Why is my tracking not updating?

    Tracking updates depend on carrier scans. Delays between scans are common and outside of our control. Please try contacting the shipping carrier for updates on delayed package.

  • Will I receive tracking information?

    Yes. Tracking details are emailed once your order ships.

  • Will me order be delivered on the weekend?

    Most carriers do not deliver on weekends unless a special shipping service has been selected. Standard shipments are typically delivered on business days only (Monday–Friday, excluding holidays). While we do pack orders over the weekend, carriers do not offer weekend pickups, so any orders packe...

  • Will my order require a signature on delivery?

    All orderes valued over $350 will automatically require a signature upon delivery.