What is ShipSmart shipping protection?

ShipSmart Shipping Protection offers added peace of mind for your order while in transit.

If your package is lost, stolen, or damaged during shipping, ShipSmart allows for a fast and hassle-free resolution, including replacement or store credit where applicable—without waiting for lengthy carrier investigations.

Shipping protection is optional and must be selected at checkout. Claims must be submitted within the specified timeframe and may require supporting documentation.

What does ShipSmart Shipping Protection cover?
ShipSmart covers packages that are lost, stolen, or damaged while in transit.

Is ShipSmart required?
No. Shipping protection is optional but strongly recommended.

What happens if I don’t add ShipSmart?
Without ShipSmart, Subie Supply Co. is not responsible for lost or stolen packages once marked as delivered, and claims must be handled through the shipping carrier.